The role of Icon Adventures is to develop tours and itineraries to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. We accept responsibility for the delivery of these services subject to the following terms & conditions. By booking with us & paying a non-refundable deposit you acknowledge that you have read, understood and agree to be legally bound by these terms and conditions.
Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time. We will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs.
Reservations and Payment
A binding contract between you and Icon Adventures only exists when we have accepted your booking by issuing an invoice for a deposit paid by you. The deposit must be paid on booking, and the remainder 90 days before commencement of our services. If payment is not made by the due date, we reserve the right to treat the booking as having been cancelled by you and apply cancellation charges as set out in paragraph 4(a) below.
By you - International Trips
Icon Adventures must be notified of cancellations in writing. If notification is received between booking date and 90 days prior to commencement of our services your deposit will be lost. Notification between 90 and 60 days before commencement of our services, a cancellation fee of 50% will apply. If notification is received 59 days or less before commencement of our services the cancellation fee payable is 100% of the price.
By you - Domestic Trips
Icon Adventures must be notified of cancellations in writing. If notification is received between booking date and 60 days prior to commencement of our services your deposit will be lost. Notification between 59 and 31 days before commencement of our services, a cancellation fee of 50% will apply. If notification is received 30 days or less before commencement of our services the cancellation fee payable is 100% of the price.
While doing our utmost to avoid it, we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we will offer the choice of an alternative arrangement (paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If an arrangement is cancelled because an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to "force majeure", we regret we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.
Changes to Travel Plans
We reserve the right to make changes to brochure details and travel arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement you will be notified at the earliest possible opportunity. In such cases you will have the choice of either accepting the change or booking alternative arrangements (paying or receiving a refund in respect of any price difference).
In the case of cancellation or amendment to your booking a fee of $200.00 may apply. This fee is in addition to any charges levied by ground operators, hotels or airlines.
"Force Majeure" means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions and all similar events beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
We do not accept liability in contract or in tort for any injury, death, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by contracted partners or agents. Our agents offer liability protection under their own terms and conditions.
Please note, our responsibilities and obligations apply only in respect of those services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.
All outward or homeward points of departure should be read in relation to the services which we have been contracted to provide and not any flight or other travel arrangement which may have been added on.
Should a problem occur, please advise both Icon Adventures and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.
Risks & Insurance
Icon Adventures operates in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may not be of the standard that you are used to at home. By booking with us you acknowledge that participation in all Icon Adventure trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participation in an Icon Adventures trip involves visiting remote or unstable regions or regions where there is dangerous wildlife. We do not undertake to provide medical care and our standard terms and conditions exclude liability for the adequacy of any care that may be provided. You are therefore most strongly advised to take out adequate insurance against such risks. Said insurance should be taken at the time the reservation is confirmed.
Any special requests (e.g. for single room or particular diet) must be notified in writing when the booking is made. We will endeavour to meet such request but cannot guarantee them and any failure to comply will not be a breach of contract.
Icon Adventures does not accept responsibility for possible printing errors.